- Press the Xbox button to open the guide.
- Select Settings.
- Select Network.
- Select Network settings.
- Select Advanced settings.
- Select DNS settings.
- Select Manual.
- Enter Primary DNS 220.127.116.11 and press Enter
- Enter Secondary DNS 18.104.22.168 and press Enter
- Press B to save
- Restart the Xbox One
First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.