If your Netgear router has parental control you will have to disable it. If you don't disable it, your routeur will use OpenDNS instead of our DNS servers and you will keep getting errors on your account page.
- Go to either http://192.168.0.1, http://192.168.1.1 or http://192.168.2.1 depending of your setup.
- Log in with username and password. If you have not configured a user, the default one is:
- Click on Basic settings or Internet depending on your router model.
- Fill DNS server fields with these values:
- Click on OK or Apply.
First step of troubleshooting should always be to restart device(s) and router. Then check your account status in your account. You should always see 3 green check marks if the device you are using to visit the account home is set up correctly.